General Manager– Commercial Debt Collection

7+ years

Remote

Kochi

About

We are launching a new Commercial (B2B) Debt Collection Agency and are seeking an experienced leader to build and scale the business from the ground up. This is a founder-level leadership role with full ownership of operations, business development, compliance, team building, and profitability.

Responsibilities

  • Build and lead the commercial debt collection operation end-to-end.
  • Develop collection strategies, workflows, KPIs, and operational processes.
  • Recruit, train, and manage high-performing collections teams.
  • Ensure compliance with applicable state licensing and commercial collection regulations.
  • Drive new client acquisition and manage key customer relationships.
  • Own agency P&L, revenue growth, and operational performance.
  • Establish partnerships with legal firms, vendors, and industry stakeholders.

Qualifications

  • 7+ years of experience in debt collections, preferably Commercial/B2B Collections.
  • Experience with collections platforms such as CollectMax, Quantrax, Simplicity, or similar.
  • Knowledge of commercial credit bureaus (e.g., Dun & Bradstreet).
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