Make outbound calls to consumers regarding past-due accounts and outstandingbalances- Explain account status, payment obligations, and available resolution options- Negotiate payment arrangements, settlements, and repayment plans- Encourage timely payments while maintaining a professional and respectful approach- Document all customer interactions accurately within the collection system or CRM- Handle disputes and escalate issues when necessary- Follow up on broken payment promises and delinquent accounts- Meet or exceed daily, weekly, and monthly recovery targets- Maintain compliance with company policies, client requirements, and applicablecollection regulations- Verify consumer information and update account records as needed- Collaborate with supervisors and quality assurance teams to improve collectionperformance

- US Voice Collections: 1 year (Required)

- Debt Collection / Recovery Process: 2 years (Preferred)

- BPO or Financial Services Experience: Preferred